Service Philosophy
Anbos External Service Process
Anbos adheres to the service principle of “Technology brings peace to the world, universal love builds health.” Centered on customer needs, the company provides a professional, efficient, and caring full-process service experience.
Pre-Sales Service Process
Inquiry
Customers submit product inquiries via dedicated hotline, official website, online chat, or offline channels
Professional Consultation
Customer service staff introduce product features, applicable scenarios, and technical specifications based on customer needs
Solution Recommendation
Provide personalized product combination solutions for individual or corporate customers
Sample / Trial
Provide product samples or trial services upon request (for selected channels only)
Quotation & Contract
Issue a formal quotation, sign a purchase and sales contract, specifying product specifications, quantity, and delivery time
In-Sales Service Process
Order Confirmation
Production / Stock Preparation
Logistics & Shipping
Progress Updates
Receipt Confirmation
After-Sales Service Process
Service Request
Customers submit after-sales requests via customer service hotline, official website after-sales portal, WeChat, or other channels
Problem Diagnosis
After-sales technical staff provide remote guidance or request fault information based on customer description
Solution Proposal
Based on diagnosis results, provide remote assistance, parts replacement, product repair, or return/replacement solutions
Service Execution
Execute according to the solution: free repair within warranty period (subject to warranty terms)
Service Feedback
After service completion, invite customer feedback to continuously improve service quality
Service Commitment Items
Warranty Policy
Product warranty period (refer to the product manual for specifics)
Technical Support
Provide product usage guidance, operation manuals, and technical consultation
Contact Information
LiLy Liu
Vice President of overseas marketing
Wechat：
Mobile：
Tel：
Email：
Fax：
(86)20-84790507
Add：
No.19 Yongfeng Road Shiji Panyu District Guangzhou,China.
Contact Us
When you are keen on any of our items following you view our product list, please feel free to make contact with us for inquiries. You'll be able to send us emails and get in touch with us for consultation and we shall respond to you as soon as we are able to.
Technology brings peace to the world, universal love builds health.
CONTACT INFO
Mobile：
Email：
Add：
19 Yongfeng Road Shiji Panyu District Guangzhou,China.